CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

Q: DO YOU SHIP TO MY COUNTRY?
We ship worldwide.
Please refer to our SHIPPING PAGE for more info.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, Credit Card, GCash, and BDO Bank Transfer (OTC or Online).
Please refer to our PAYMENT PAGE for more info.
Q: DO YOU ACCEPT REFUNDS OR RETURNS?
Orders cannot be cancelled, returned, or exchanged once confirmed. Please note that the items we sell are all vintage and have their own discrepancies. We make sure to post the condition of each item in the product description.
Please refer to our RETURNS PAGE for more info.
Q: HOW DO I CARE FOR MY ITEMS?
Our products are composed of different fabrics. Other than delicate dry-clean pieces, we recommend to hand-wash your vintage pieces as not to further shrink them down. Vintage clothes are meant to be enjoyed and worn out so we wouldn't be too serious on the care for them. For any specific inquiries, please feel free to CONTACT US.
Q: DO YOU SELL WHOLESALE?
We currently do not sell wholesale.
Q: HOW DO WE REACH YOU FOR PR, PRESS, OR COLLABORATIONS?
We are always open to collaborating with likeminded individuals and brands. Please feel free to CONTACT US for any inquiries. 
Q: CAN I ORDER SOMETHING ON YOUR INSTAGRAM?
Items posted on our Instagram that are tagged as "available in-store" can only be purchased at our location. Likewise, all items posted on our online shop are a special separate inventory that cannot be found in-store. Stay up-to-date with our newsletters for notifications on weekly drops. 
Q: ARE YOU HIRING
We’re always on the lookout for likeminded, hardworking, and creative individuals to join the team. Send us your resume and cover letter to hello@itsvintagevintage.com

For any other questions not covered in our FAQ, please feel free to CONTACT US.